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Why use Microsoft Dynamics 365 CRM?

Why use Microsoft Dynamics 365 CRM?

December 9, 2019

Launched in November 2016, Microsoft Dynamic 365 is a suite comprising of six distinct but related to cloud based Customer Relationship Management (CRM) applications and an ERP Software powered Microsoft. This is basically used for small, medium and large enterprises. With Dynamics 365 users get a flexible solution that’s customizes to suit their business requirements. It is recommended to choose a stand-alone application to meet the needs of a specific line of business, or use multiple CRM tools that work together as a powerful integrated solution.

It is implemented by companies for different applications that work seamlessly together across sales, customer service, field service, finance and operations, talent, retail, customer insights, marketing, and project service automation.

Benefits of MS Dynamics 365:

Here are some of the benefits that Dynamics 365 provides its users;

    • Dynamics 365 is built in a simple manner and uses individual apps and creates solutions that fits the needs of your customers.


    • Dynamics 365 brings together all kinds of customer data so that you get the complete picture of your customers.


    • Dynamics 365 has a flexible pricing model – a monthly operational cost and a subscription model and can eliminate the need to manage your own data center and servers, which can lead to significant savings for their users.


    • Dynamics 365 is based on Microsoft’s new app market, AppSource, where users can easily search and find the apps that they need.


    • Dynamics 365 will transform the way user manage their customers’data and daily situations.


    • It is a cloud-based solution that features robust security and access controls for apps and data that are built into the cloud services, provides great potential to streamline line-of-business, and allow increasing agility for companies, and reducing costs.


    • Microsoft Dynamics CRM stores all information in one single place, making it easier to access to all the information they need and they work together more effectively and efficiently.


    • Since, Microsoft Dynamics CRM improves sales forecasting,the scheduling and purchasing also improves.


    • Generally, all business decisions are based on meaningful reports drawn out of business intelligence tools that get the most out of data modeling, discovery, and interactive visual reporting.